Refund & Cancellation Policy

1. How ordering works

• You choose a design and a package — Basic (₹999) self-service personalisation or Premium (₹1,500) custom design service.
• Payment is made either through Razorpay (card, net-banking, UPI) or by direct UPI transfer with transaction-ID verification.
• For Razorpay payments, your order is confirmed automatically after server-side payment verification. For manual UPI, confirmation happens after we verify your transaction — usually within a few hours on business days.
• Basic: after confirmation, your personalisation editor unlocks immediately and you publish the invitation yourself.
• Premium: after confirmation, you submit a design brief. Our team reviews it, confirms scope, shares a preview and publishes after your approval.

2. Cancellation before confirmation

If you paid but your order has not yet been confirmed (for example a failed payment, or a UPI transaction we could not verify), you may cancel for a full refund of the amount received.

3. Cancellation after confirmation

• Basic package: because the Basic package is an instant self-service product, cancellations are accepted only before you publish your invitation. Once published, the order is complete and non-refundable. You may still edit your details anytime after publishing at no extra cost.
• Premium package: cancellations accepted before design work begins — full refund. After design work has begun, the effort already put in is non-refundable; any remaining balance for unstarted work is refunded with an honest, itemised split.
• Design switching: the package price covers one selected design. Switching to a completely different design after publication may attract a design-change fee, discussed with you in advance — or you may purchase a new package.

4. Revisions

• Basic: unlimited self-service edits to supported fields via your dashboard, for as long as your invitation stays live.
• Premium: 2 revision rounds are included after the first preview. Additional revisions are quoted separately before work continues. If we cannot deliver what was agreed even after the included revisions, we will make it right — including a partial or full refund where fair.

5. Failed & duplicate payments

• Failed payment (money debited but the payment did not complete) — no order is created. For Razorpay payments, the amount is auto-reversed by your bank per RBI guidelines. For UPI, claim reversal through your UPI app/bank; we will help with any proof you need from our side.
• Duplicate payment (paid twice for one order) — the extra amount is refunded in full within 7 working days of you informing us with both transaction/payment IDs.

6. Technical failures on our side

If we cannot deliver your invitation due to our own technical failure, you choose: priority rework, or a full refund.

7. How refunds are paid & how long they take

• Razorpay payments are refunded to the original payment method through Razorpay's refund system; banks typically take 5–7 working days.
• Manual UPI payments are refunded via UPI to the same VPA that paid, within 7 working days of approval.
• To start a refund, write to mehfill.in029@gmail.com or message us on WhatsApp with your order reference and payment ID.

8. What is never refundable

• Basic-package orders after the invitation has been published.
• Premium custom design work already completed and approved by you.
• Third-party costs already incurred for your order, if any were agreed upfront.

9. Note on business status

Mehfill.in is operated by an individual (unregistered sole proprietorship). Payments are processed via Razorpay and/or direct UPI. This policy is written in plain language and complies with standard consumer-fairness expectations; it does not limit any rights you have under applicable Indian consumer law. Professional legal review is recommended before treating this page as final.